How do customers file a claim?
Oregon Hemp Flower Package Protection Policy
At Oregon Hemp Flower, we value your satisfaction and peace of mind. While we take every precaution to ensure orders arrive safely, we understand that issues such as loss or damage can sometimes occur once a package leaves our facility. To provide added security, we offer an optional Package Protection service. Below, you’ll find a detailed overview of what is covered, how it works, and how to file a claim.
FILE A CLAIM NOW
What Is Package Protection?
Package Protection is an optional service you can add to your order during checkout. By opting in, you gain an additional layer of coverage in the event that your package is lost in transit or arrives damaged. Our dedicated support team will review and resolve any covered delivery issues promptly, ensuring minimal disruption to your shopping experience.
Coverage
Lost in Transit: If your package’s tracking information has not updated after a reasonable period or the carrier determines the package is lost, we will review your claim for a potential replacement or refund.
Damaged Packages: If your order is delivered in a damaged condition (as verified by USPS or another applicable carrier), we will work with you to arrange for a replacement or refund, depending on product availability.
Please Note:
Coverage applies only to orders shipped via the carrier selected during checkout (USPS or otherwise).If the carrier marks the package as “delivered” but you are unable to locate it, please contact us. We will work with you to explore possible resolutions, but coverage may not extend to stolen packages once delivery is confirmed.
How Package Protection Works
Opt-In at Checkout:
Select the Package Protection option in your cart or at checkout. A small fee will be automatically added to your order total.
Coverage Period:
Package Protection becomes active from the time your order ships until the package is marked as “delivered” by the carrier to the address provided at checkout.
Fee Calculation:
The protection fee is calculated based on your order subtotal and covers the cost of providing expedited review and resolution for any qualifying claims.
How To File a Claim?
If you suspect your package has been lost, stolen, or damaged, follow these simple steps to file a claim:
Gather Your Information
Locate your order number and any relevant shipping details (including tracking number, date of delivery, etc.).
Take clear photos in case of physical damage to the product or packaging.
Contact Us - Fill out our online claim form on the Hemp Flower Co. website.
Provide a brief description of the issue, attach any photos if applicable, and include your order details and contact information.
Await Confirmation - Our team will send you a confirmation email acknowledging that your claim has been received.
Exclusions & LimitationsIncorrect
Address: Package Protection does not cover items shipped to an address provided incorrectly by the customer.
Delivery Conflicts: Once a package is marked as “delivered” by the carrier, coverage may not extend to stolen or missing packages after confirmation of delivery. We recommend checking with neighbors or your local post office for more information.
Refused/Returned Packages: If a shipment is refused or returned to sender for any reason other than damage or carrier error, Package Protection may not apply.
Reporting Deadline: Claims submitted beyond 7 days of the loss or delivery date may be subject to denial.
- Choosing a selection results in a full page refresh.
