Thank you for your interest in Oregon Hemp Flower. We want you to be completely satisfied with your purchase, and so we have established the following return policy:
All of our products come with a 30-day return policy. If for any reason you are not satisfied with your purchase, you may return the product within 30 days of the purchase date.
In order for a return to be accepted, the item must be in sellable condition, unused, and with no odors. The customer must contact us prior to the return in order for the return to be accepted.
All hemp flower must be properly preserved as per the rules of your local jurisdiction/state law, and we cannot accept any returns that are not sealed or properly preserved.
Please note that emails such as “I think I’ve got a bad batch” do not warrant replacements. Any misunderstanding of what our product is does not warrant exceptions to our return policy. It is the customer's responsibility to understand what exactly hemp is by definition.
After the return is accepted, the customer must send us the unwanted product to the address provided in the return email.
We do not offer refunds for missing or stolen packages. Once the package is shipped, it is out of our control. If your package is stolen, please contact your local USPS office to file a claim.
We value our customers and want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please feel free to contact us.
Return shipping is the customer’s responsibility unless an item was sent in error. If exchanging, you will receive a store credit, and you can receive free shipping on your exchange item(s) if your new order qualifies for free shipping.
Store credit is issued upon receipt of your return.
If you are keeping 50% or more of your order total, we will not charge a restocking fee as long as your order was shipped with Free Shipping (the original shipping charges will be non-refundable). If you are keeping less than 50% order total and/or paid for shipping at the time of initial order, there will be a 10% Restocking Fee applied to returns that were shipped with Free Shipping.